Contact Center Metrics and Management
Do you struggle to communicate the strategic value of your contact center? Lose more internal battles for technology investment than you should? Always having to justify staffing levels?

If, so, join Dennis Hauser, Customer Interaction Solutions Manager from Siemens Enterprise Communications to discover how to calculate and communicate the strategic value in your contact center.

Who:
All Contact Center professionals with an open mind and willingness to brainstorm with their peers.

What:
The forum is designed to be an educational networking event that is valuable regardless of the type or brand of telephone equipment installed. Even your industry is a non-factor.

Why:
Why not? How often do we get the opportunity to come together and tackle issues common to all contact centers …not to mention the free lunch!

Agenda

The Forum will focus on Contact Center Metrics and Management...How to Calculate and Communicate the Strategic Value.

Locations

November 10 - Minneapolis, MN

Event details will be noted in your registration confirmation.

Your Place or Ours?

Since travel isn't always possible, we're also hosting a Contact Center Metrics and Management "Lunch and Learn" webinar.

November 18 at 10:00 am CST Register
December 15 at 10:00 am CST Register

Register Now

The Minneapolis event is available at no-charge. Seating is limited to ensure everyone has a chance to participate, so secure your spot now.

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