Your Place or Ours?

We are pleased to offer "Lunch and Learn" webinars focused on "Metrics and Goal setting". You don't want to miss this informative webinar hosted by Dennis Hauser. Registration is easy, just click on the day that is convenient for you.

The webinars will be held on the dates and times below.

November 18 at 10:00 am (CST)
December 15 at 10:00 am (CST)

Additional Contact Center Networking Forum Topics

Some of our past sessions are designed to be available "to go"...if you would like to host a session at your company or local chapter of a professional trade organization such as SOCAP or ICSA please email dennis.hauser@siemens-enterprise.com to arrange a date.

Click on a link for full program details:

Original Live Presentations: Chapter 4
Contact Center Best Practices - What Should I Be Measuring And How Do I Get The Rest Of The Enterprise Onboard?

Original Live Presentations: Chapter 3
"Customer Service via Voice Recognition...Not Your Father's IVR!"

Original Live Presentations: Chapter 2
"Ensuring Quality Interactions...The Tactical and The Practical PLUS Cost-Benefit Analysis"