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Siemens Keynote
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Description:
These are challenging times for business. As the economic landscape changes, organizations must adapt and find new ways of working – to ensure they remain competitive and are positioned for future success.
The move toward open, software-based, unified communications can make the difference between simply surviving the economic downturn and competitively positioning your company to seize new business opportunities and come out ahead.
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Description:
An open, unified communications platform can help you decrease communications costs while improving the quality of communications with customers, suppliers, and employees. This session will address strategies for:
- Reducing the high cost of voice and networking to reduce TCO
- Lowering travel and conferencing expenses while increasing productivity
- Eliminating inefficient business processes
- Improving security and ensuring business continuity
- Decreasing operating costs through consolidation
- Green IT advantages for your enterprise
Bio:
Peter Greco has been with Siemens for 30 years holding sales, operations, and program management positions. Peter is responsible for the market strategy and support of OpenScape Voice and VoIP switching solutions. Peter has been published in several periodicals and is a frequent speaker at industry leading events.
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Description:
Unified communications can save companies money and drive productivity – especially in lean economic times, in which companies must support increasingly virtual workers while cutting costs and driving productivity. But before they embark on a UC deployment, IT and telecom managers should ask themselves several key questions – and make sure their strategic vendor has answers that make sense. This session will:
- Identify the key drivers for unified communications
- Examine popular deployment scenarios and market trends
- Discuss critical considerations for CXOs
- Help you ask the right questions
- Build the UC business case
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Description:
Unified Communications (UC) is “communications integrated to optimize business processes.” Major savings opportunities as well as revenue and profit improvements come from changing how things get done. UC provides new communications tools to make that possible. This information-packed presentation will show you where to look to find these savings and benefits. Specific Siemens UC solutions will be highlighted that can achieve high-payback results quickly and safely, especially important for these challenging economic times.
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Description:
Join this session to take all the new operational “know how” gained at the conference and apply it to the enterprise as well as your own professional goals. Today the effectiveness of the Customer Experience rules the Boardroom discussions, the allocation of funds and the assessment of each operational unit in the “customer contact continuum.” Visibility and scrutiny from the senior levels of the enterprise have increased on individuals, leaders, and managers responsible for any operational elements of the Customer Experience.
Take advantage of the opportunity to adopt Brand Energy Power as a means by which to fuel the Customer Experience, the needs of your business and the goals for your future, in a business world that is forever changed. You will discover new tools to create, inspire, and enjoy the process. Don’t miss this session.
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Description:
This keynote will provide an introduction to Enterasys, part of the new Siemens Enterprise Communications Group of companies. Highlights will include the strength and differentiation around their secure networks offering and a review of real-world solution scenarios. Through example business cases and customer stories the speaker will highlight how the Enterasys array of solutions and services, core pieces of the complete Siemens Open Communications Portfolio, delivers centralized visibility, security and control, drives mobility with cost containment, lowers infrastructure complexity, and more – all reducing your total cost of ownership. Enterasys network management, security, and wireless solutions complement existing and new Siemens UC offerings – cornerstone to any successful Unified Communications strategy and effective deployment.
Bio:
As Vice President of Product Management for Enterasys, Barry Cioe is responsible for the definition and delivery of service-oriented, convergence-optimized switching, routing and security products and solutions. Mr. Cioe works closely with customers to understand their networking and security needs in order to develop cost-effective products and solutions that helps ensure their success.
Prior to joining Enterasys, Mr. Cioe led several product development and network and security services teams for Symantec, AXENT Tec.
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| Education Breakout Series 1 |
9:15 am – 10:00 am |
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Description:
The new, more robust OpenScape Contact Center portfolio has been expanded four fold since the 2008 regional user conferences, including the addition of proactive outbound campaign management solutions and new hosted offerings. Siemens contact center solutions represent an industry leading solution and service portfolio that fits any contact centers’ needs – regardless of agent size, boundaries, sophistication or budget.
Attendees will learn why Siemens Contact Center solutions are unique because they:
- Deliver lower total cost of ownership via a single, software-based enterprise-wide contact center
- Offer easy, fast deployment and integration with existing applications and enable business process integration
- Scale effortlessly through a software-based approach
- Free agents to solve complex customer tasks through integrated self-service
- Avoid proprietary, locked-in solutions with our open approach that deploys on existing communication / IT infrastructures
If you need to improve every customer interaction experience, grow revenue and reduce operating costs – you won’t want to miss this complete review of the latest announcements and example of customer case studies!
Session contact is primarily designed for attendees currently using or in the process of deploying Siemens HiPath ProCenter solutions and/or SER Solutions.
Bio:
Dennis Hauser, CCSE provides support to customers who are implementing advanced contact center technology to enhance customer and employee loyalty. In addition to his ten years with Siemens, Dennis has over 15 years experience successfully managing contact center operations in both private sector and public sector organizations ranging from complete start-ups to high performance teams of over 250.
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Description:
The first wireless LANs were deployed as an overlay to the existing wired LAN infrastructure. That approach is fine, as long as the wireless LAN deployment is limited. However, as the use of wireless LANs grows, IT organizations need to move away from an overlay model and toward a model that integrates both wired and wireless LANs from both a physical, as well as from a management perspective. In this session, the approach that leading vendors take to integrating wired and wireless LANs will be identified so that you can choose which approach makes the most sense for your enterprise.
Bio:
An IT professional, Bob has operational and implementation expertise in next-generation wireless solutions and unified communications (UC) network design, deployment and management, working with healthcare, education and private sector customers. A subject matter expert of advanced wireless technologies, he has been featured in HealthCare Design, Most Wired, Mobile Wireless, Advance for Health Information Executives, and Xchange magazines. In 2008, he earned a Mobilizer award from Mobile Enterprise Magazine.
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Description:
In today's economy management is faced with finding ways to respond to strong fiscal pressures, reducing costs and producing bottom line profit. Given the critical nature of telecom systems and the related health of an organization, Telecom Expense Management (TEM) has emerged as a key strategy for helping to address senior management's goals. This session will discuss options for targeting no-cost/low-cost Quick Wins to quickly identify as much as 15% in immediate cost savings -- in as few as 3 months. In addition, we'll explore long-term sustained savings options through the use of automated TEM solutions which offer ongoing telecom. Attendees will learn to:
- Target areas for cost-cutting
- Lower voice, data and wireless telecom costs as a vehicle to fund Unified Communications or other IT infrastructure investments
- Maximize staff efficiency through process design, optimization and automation
- Maintain a strategy that is aligned with corporate goals
- Identify practical engagement models for the organization (in house and outsourced)
This session will illustrate how a well designed TEM solution and approach can enable you to meet your organization infrastructure, financial and information objectives. Using customer examples, this session will provide an analysis, with quantified results, on how and where TEM achieves cost savings and drives organizational efficiencies.
Bio:
Kathleen has more than 17 years experience in TEM with Telco Research, Peregrine Systems and Mer Telemanagement Solutions. In her role with MTS, she is a dedicated customer advocate for both the channel and end user relationships. Kathleen is responsible for new product development, marketing partnerships and alliances, revenue and market share growth and corporate identity.
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Description:
Siemens OpenScale Professional Services can simplify the integration and adoption of Unified Communications solutions and help you to protect and optimize your existing technology investments. Based on the OpenScale methodology of Evaluate, Design, Implement, Operate and Improve, these service offerings can make the process of implementing, integrating and securing UC solutions simpler and the costs more predictable. In this session, case study examples will be reviewed and innovative and cost-effective approaches to securing a UC strategy will be discussed.
Bio:
Mike Lyddon has more than 22 years with Siemens and leads the North American Professional Services offerings and delivery functions for Unified Communications, Contact Centers, Data Networks, Security, and Mobility. During his tenure at Siemens, he has also held various leadership roles in services, sales, finance, and business development in the U.S. and Germany.
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| Education Breakout Series 2 |
10:15 am – 11:00 am |
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Description:
Customers are demanding more communication channels, faster access and immediate resolution of their issues. To thrive in the current economic environment, companies must excel at retaining top customers and optimizing service delivery costs. While managing calls plays a vital role in helping organizations service their customers those who leverage the resources of the entire enterprise will emerge as the industry leaders.
During this session, attendees will learn the best practices from the experiences of over 180 customers who unified their enterprise processes to accelerate revenue, reduce costs, and enrich the overall customer experience.
Bios:
Gregory has 12 years of experience in contact center, CRM, and predictive analytics technologies. His past roles include solutions engineer, architect, consulting, and sales. He was recently named "Optimization Expert" at Genesys with a focus on the use of automation technology to deliver on business objectives throughout the contact center and customer service enterprise.
Darryl Addington is Senior Manager Product Marketing for Genesys’ Customer Interaction Management product line which includes routing, CTI Framework, and Genesys SIP. Author of a number of industry papers exploring customer service and satisfaction, Darryl has over 14 years of experience creating, selling, supporting, and marketing customer service solutions in a variety of roles.
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Description:
Come and hear how enterprises are switching from legacy voice mail to unified communications platforms and reaping the benefits of combining their real-time communications, messaging, conferencing, and collaboration into unified applications.
In this session you’ll hear the latest news about OpenScape Xpressions and the robust roadmap to Unified Communications. OpenScape Xpressions now provides UC functionality in a highly packaged, simple-to-deploy UC solution that may not require any changes to your existing telephony infrastructure. It’s a simple upgrade from the current version of OpenScape Xpressions, making the transition from voice mail/UM to UC cost saving features that are uncomplicated to deploy and therefore easier to cost justify.
Don’t suffer from communications gridlock and costly fragmented communications – join this session to discover creative ways to WOW your end-users by employing cost saving UC that improves accessibility and productivity while expanding collaboration and enhancing workflow. And, you'll walk away with migration considerations and best practices in design and implementation too.
Bio:
Vince has nearly 30 years experience with Siemens in manufacturing, operations, development and sales. He has been involved developing Siemens Unified Messaging and Unified Communications products for the past 10 years. In his current role, Vince is responsible for providing technical sales support, analyzing complicated solutions and introducing new products.
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Description:
Are you fully leveraging your communications capabilities to protect the safety and security of your staff and visitors? How easily and readily can a person communication a threat? When an incident occurs does your company have access to the latest communication technology to coordinate first responders, alert threatened parties and inform key constituencies? Is your communications infrastructure doing all it can to contain the incident and ultimately return the organization to the normal operating state?
The severity, location, magnitude and visibility of each safety or security incident are unique. An organization's planning and preparedness determines its ability to respond, directly affecting the impact such an incident will have. Hear from Impact Technologies how DAKS meets the unique communication and collaboration needs of healthcare providers, educational institutions, utilities, government organizations and others – assuring safety and security threats are known and responded to in a timely and effective manner.
Bio:
Becky Maycock is responsible for product strategy and increasing the visibility of the Impact product suite to customers and partners. With more than 18 years of experience in telecommunications, Becky has held senior level positions in product management, marketing, business development, billing and customer operations at companies including SBC, Southwestern Bell Mobile Systems, Abiliti Solutions and BusinessEdge Solutions. Becky is a registered Professional Engineer and has a BSEE degree from the University of Missouri-Rolla and an MS Information Networking degree from Carnegie Mellon University.
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Description:
Do you have enough bandwidth, budget, and administrators to implement convergence? Can your network deliver the necessary reliability, quality, and security? To ensure network readiness for convergence, solutions that are open and standards-based enable simplified integration and reduce operational and capital costs. This session will describe key integrations and features that provide location services for emergencies, central policy management, automated threat location/removal, roaming across disparate wireless networks, and much more!
Bio:
Mark Scheuber has over 10 years of experience in Information Technology. For the last two years at Enterasys, Mark has served as the virtual CTO for customers and is involved in a wide variety of pre-sales and post-sales support. Mark’s experience ranges from data center design to architecting a global MPLS network with voice and video.
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| Education Breakout Series 3 |
1:00 pm – 2:00 pm |
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Description:
The economic crisis has made consumers very cautious on how they spend their money. And, they are more demanding than ever before -- wanting more communication channels, faster access and immediate resolution from companies. If customers don’t receive the satisfaction they expect, they will simply seek out another company who will give it to them. The good news is that contact centers play an important role in helping companies reach out to their customers, improve customer satisfaction and enhance customer loyalty. A proactive customer service strategy is the approach companies and contact centers need during increasingly troubled economic times.
During this session, we will provide best practices and customer success stories for ensuring your enterprise makes the most out of its contact center technology investment in several areas:
- Multi-Channel Strategies
- CTI Screen Pops
- Proactive Customer Contact
- Presence Management
- ‘Virtual’ Contact Centers
Such an open approach leads to improvements in business processes, streamlines external communications and improves the customer experience. It also consolidates complex and disparate environments, eliminating disjointed communications processes.
Bio:
Don has been with Siemens for 30 years holding positions within engineering, sales, education, development and management. Currently, Don is responsible for sales, marketing support, and partnership development for Siemens’ North American Contact Center practice. He has been a featured speaker at numerous contact center national events for state, federal, and commercial venues.
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Description:
This education breakout will expand on the Unified Communications keynote from the morning session, illustrating WHERE you can immediately save money in your organization with Unified Communications and specifically HOW you can go about capitalizing on those real hard dollar savings today. The speakers will:
- discuss legacy systems and transitioning to UC with a converged network
- address UC embedded within applications and it's business value
- demonstrate how UC collaboration, and conferencing works during the session
- review example real-world business cases
- overview programs available to help you build your UC business case.
Bios:
Peter Greco has been with Siemens for 30 years holding sales, operations, and program management positions. Peter is responsible for the market strategy and support of OpenScape Voice and VoIP switching solutions. Peter has been published in several periodicals and is a frequent speaker at industry leading events.
Brad Chapin has been with Siemens in the communications field for the past 10 years in marketing, product management, business development and consulting positions. He is a subject matter expert on SIP protocol and has been instrumental in the certification and interoperability of Siemens offerings with various carrier services as well as early architectural/development design of OpenScape Voice.
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Description:
Get a grip on your wireless usage. And save up to 30%! Wireless costs are out of control. According to a January, 2009 Aberdeen Study, companies with a Wireless Expense Management solution reduce their spend by an average 26%. How do they do it? Speakers will review this study in detail and provides practical cost savings tips on how the Comview hosted solution can help you achieve the outlined goals while going green. As an added bonus, all attendees will receive a free printed copy of this study, a $399.00 value.
Bio:
Richard Bruyere has 25 years in Telecom with fifteen of those specifically delivering Telemanagement Solutions to customers. Richard is responsible for a team of national account managers, offering a portfolio of Total Talk Management usage tools designed to help customers better manage their Telecom usage and costs.
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Description:
With operational cost savings of up to 20 percent, a variety of service offerings and deployment models can give you greater cost control and agility in managing heterogeneous environments. In this session we will discuss both operational service packages designed to give enterprises simpler, more effective ways to manage costs as well as tailored and custom managed and hosted service options that can address your unique business needs TODAY.
Bios:
Richard leads Siemens’ world class Managed Services business unit that provides outsourcing services to Fortune 500 organizations. Richard is also responsible for a large IT outsourcing contract for a top healthcare system which includes all Data Center operations and all IT infrastructure support.
Kish joined Siemens in 1998 and has held various leadership positions in product management, professional services, and operations management. Currently, Kish is responsible for services business development, service channel strategies, services offerings and processes, third-party partner products, and the coordination of all services transformation initiatives.
With 23 years of experience in the communications industry, Diane has spent more than half of her career directly focused on managed services. Diane is responsible for Managed Services solution identification and development and offer creation for enterprise customers, as well as managing opportunities within the municipal wireless space, including partner and OEM negotiations.
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Day 1 – 2:00 pm